FAQ - Frequently Asked Questions

WHAT MEASURING SYSTEM ARE THE PRINT SIZES IN?

Inches.

WHERE IS THE STORE BASED?

South Park, PA USA

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

Due to Covid-19, international orders can experience delays in shipping. Also due to Covid-19, certain countries have suspended their mail system. To find out if your country is currently suspended, please follow this link.

HOW DO I CONTACT YOU FOR QUESTIONS, ETC?

You can email me at info.hissgraphics@gmail.com

WHEN DO YOU SHIP?

Due to restrictions with Covid-19, orders will usually be shipped out on Tuesday, Wednesday and Thursday mornings. Shipping time may vary.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Items are sent via USPS First Class Mail unless noted otherwise

I MADE A MISTAKE IN MY EMAIL OR MAILING ADDRESS.

Please email me as soon as the mistake is noticed. If it is within 24 hours, there is a good chance your order has not been mailed yet. If I notice a strange typo in an address I will email to confirm if it is correct before sending an order.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

I currently do not offer returns or exchanges from customer mistakes but I can provide replacements from postal mistakes. I do offer refunds/exchanges if I'm the cause of the mistake.

DO YOU CHARGE SALES TAX?

 Sales tax will only be taken if you live in the state of Pennsylvania.​​

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